The Dunstan Partnership

Breightmet Health Centre, Breightmet Fold Lane, Breightmet, Bolton, BL2 6NT

Telephone Consultations

If you require to speak to the doctors or nurses by telephone, you should expect the following:-

  • To be asked by the receptionist for brief details of your requirements, so that the medical urgency of your call can be assessed.
  • If your call is medically urgent, eg chest pains, shortness of breath, severe bleeding etc, your call will be put through to the doctor on call IMMEDIATELY.
  • For non-medically urgent calls you will be asked to give a contact number for the doctor/nurse to contact you, when they are not seeing patients.
  • Your call will then be logged in the doctor’s/nurses’s appointment day book on the computer system for the doctor/nurse to access.
  • All telephone contacts/consultations will be recorded in your computerised medical records.