Call us: 01204 463777
Emergency & Home Visits: 01204 463737
Reception opening times: 8am – 6.30pm

Complaints and compliments

Every patient has the right to make a complaint or raise a concern about the treatment or care they have received at The Dunstan Partnership.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Most complaints can be resolved at local level.  Please speak to a member of staff (Admin Co-Ordinator) if you have a concern and they will assist you where possible.  Alternatively, ask to speak to the Complaints Manager (Vera Bourn, Practice Business Manager) but please note, this may need to be a booked appointment.

A complaints leaflet is available at our Reception Desk.

If, for any reason, you do not want to speak to a member of our staff, or the Complaints Manager, then you can request that the Integrated Care Board (ICB) investigate your complaint.  They will contact us on your behalf.  Their contact details are:-

Governance & Safety Bolton – NHS GM
Lever Chambers Centre for Health
27 Ashburner Street

Tel: 01204 462022 / 01204 462023

If you would like more information on how to make a complaint regarding NHS Services, please click here.

Date published: 10th October, 2014
Date last updated: 5th August, 2023