We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person, online using Patient Access or consult with our GP’s online using Online Consult.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.
Consult with our GP’s online
You can also consult with our GPs online by using our online consultation form here. You will first be presented with a list of symptoms – choose the most appropriate symptom that matches the symptoms you are suffering with. You will then see lots of advice, which our GPs advise that you read before completing the online consultation form, as there may be some self help that you can try in the first instance.
If you do proceed to completing the online form, the form helps the clinicians to be able to assess and prioritise the need for an appointment based on your clinical need.
All the online consultation forms are triaged/assessed by a clinician within 24-48 hours and you will be texted or phoned once a clinician has reviewed your form with advice on your next steps.
It is really easy to use and great for those patients who work or are busy.
Home visits are only offered to housebound patients. A housebound patient is defined as someone who is unable to leave their home environment due to a physical or psychological illness. A patient is not housebound if they are able to leave their home with minimal assistance to visit public or social recreational public services, for example, a neighbour, hairdresser or supermarket.
If you, or someone you care for, requires a home visit, please ensure you contact the surgery on 01204 463737 before 10 am whenever possible to make this request. This allows the Duty Doctor to assess the request for necessity and urgency, so that it can be appropriately managed. All visits are triaged (assessed), and we will ask for a contact number and information about the reason a visit has been requested. The Duty Doctor may need to call for more information to decide on the best way to help you. In some situations the Duty Doctor may arrange assessment by another member of the practice team or community team, e.g District Nurse or Admission Avoidance Team.
We cannot guarantee a specific doctor or staff member will attend each visit.
Home visits usually take place after morning surgery has finished.