Call us: 01204 463777
Emergency & Home Visits: 01204 463737
Reception opening times: 8am – 6.30pm

Repeat prescriptions

We are no longer accepting repeat prescriptions by telephone (a service we offered temporarily, due to the COVID Pandemic).  Please click here for further information as to why we have now ceased this service.

The easier, safest and quickest way to order your repeat prescription would be electronically, via the NHS App.   Prescriptions done in this way go straight to a GP to process.  The GP can, in turn reply directly back to you if there are any issues.

You need to register to use online repeat prescription services.  Please speak to one of our receptionists or click here for further information on how to download the NHS App.  There is now a dedicated NHS App help page.  To access this, please click here.

If you would like help with the NHS App, our Social Prescribing Link Workers can help you.  Please ring the surgery on 01204 463777, stating you would like help with the NHS App.

For those patients who are vulnerable, on palliative care, or those who do not have internet access, your repeat prescriptions can still be ordered by completing the right-hand section of your previous prescription form and either leaving it at the surgery or sending it to us by post.  Pharmacies are still able to order repeat prescriptions on a patient’s behalf in exceptional circumstances, as described above.

Repeat prescriptions will be ready for collection 72 hours later, after ordering. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

If you would like to raise a query about any of your medications, please contact the surgery on 01204 463777 and our Pharmacy Technician or Pharmacist will get back to you.

Electronic prescription service (EPS)

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You can still order your repeat prescriptions as above, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription.

Further information is available on the NHS website.

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria

Date published: 8th October, 2014
Date last updated: 22nd November, 2023