The Dunstan Partnership

Breightmet Health Centre, Breightmet Fold Lane, Breightmet, Bolton, BL2 6NT

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

How We Use Your Health Records

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Harassment and Violence Policy

The Dunstan Partnership operates a Zero Tolerance Policy on harassment, violence and aggression.

The Dunstan Partnership pledges to treat patients with dignity and respect.  Our staff have the right to be treated with dignity and respect in return.

The practice operates a zero tolerance policy towards harassment and abuse of staff or patients, which include (but is not limited to), homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on the basis of disability, marriage, civil partnership, pregnancy, maternity, religion or belief.

The Dunstan Partnership will support staff who wish to pursue legal action, where it is appropriate.

Equality and Diversity

The Dunstan Partnership believes in fairness and equality, and above all, values diversity.  All staff have on going equality and diversity training and our equality and diversity policies are reviewed annually.