We are operating a new system where all patient requests for a GP appointment will be reviewed by a GP to ensure that we are providing a safe and fair service. This decision has been made by our GP partners to help ensure patients are seeing the right clinician at the right time.
Therefore, we are asking all those that are able, to submit an eConsult form online. This can be accessed via our website from 7.30 AM, Monday to Friday, and might mean you don’t have to come to the surgery to get the help you need. You tell us what the practice can help you with, fill out an online form and we’ll get back to you, usually within a couple of hours with the next steps. This may be an appropriate appointment, a prescription, telephone call etc.
Vulnerable Patients and Patients Who Do Not Have Access to the Internet
We are aware that this system is not suitable for each and every patient. There will always be some patients who cannot, or will not, use eConsult and that is fine. eConsult is not the only way to make a request for a GP appointment. However, if those patients that can use online do, then it frees up the phone line for patients who cannot use online. So if you ring us and there is a long queue, think ‘I can save time by completing an eConsult form’.
For those patients who do not have access to the internet or who are unable to complete an eConsult form, our admin team are more than happy to complete the form for you. We do this so that all the information required when requesting a GP appointment is gathered in a standard format and helps our triaging Doctor to address patient need efficiently and fairly.
For more information on what a Triage First Appointment Model is, please click the link below.
For more information on the eConsult Service, and how to use it, please click the link below.
Follow this link to read how to get help fast from the practice with eConsult
