The Dunstan Partnership, has, for the last year and a half, been offering patients the opportunity to request prescriptions, book and cancel appointments, and change their contact details online. We are now extending this service to being able to view your medical records online using the same system called Patient Access.
Being able to see your record online may help you to manage your medical conditions. It also means that you can even access your records from anywhere in the world, should you require medical treatment on holiday. If you decide not to join, or wish to withdraw, this is your choice and our practice staff will continue to treat you in the same way as before. In general, this decision, will not affect the quality of care you receive from The Dunstan Partnership.
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happending are very small, you will be asked that you have read and understood the following before you are given login details.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal Results or Bad News
If we have given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.
Choosing to Share Your Information with Someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information About Someone Else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society.
A copy of the leaflet will be provided to you if you decide to sign up for online access to your medical records, together with a frequently asked questions guide for patients that we recommend you read before signing the Online Access Registration Form.
If you would like to sign up for Online Access to your medical record, please ask one of our receptionists to provide you with an information pack.
At present, we are only making this service available to patients who are aged 18 and over.
The practice has the right to remove online access to services for anyone who doesn’t use them responsibly.